📜 Terms & Policies

Last updated: April 18, 2026

1. Terms & Conditions

Welcome to PinasPrint. By accessing or using our website, services, and products, you agree to comply with and be bound by these Terms and Conditions.

1.1 Services

Custom printing services including lanyards, mugs, templates, and accessories
Design customization and digital file uploads
Bulk and corporate orders

1.2 User Responsibilities

Provide accurate and complete order information
Ensure uploaded designs do not violate copyrights or trademarks
Review proofs carefully before final approval

1.3 Intellectual Property

All website content, layouts, tools, and designs belong to PinasPrint unless otherwise stated. Client-provided designs remain the property of the client.

1.4 Account Use

Registered, Premium, and Admin accounts are responsible for maintaining the confidentiality of login credentials.

⚠️ PinasPrint reserves the right to refuse service for unlawful, abusive, or inappropriate content.

2. Refund Policy

Due to the customized nature of printing services, refunds are subject to the conditions below:

2.1 Non-Refundable Cases

Change of mind after production has started
Errors approved by the client during proof confirmation
Color variations within acceptable printing tolerances

2.2 Refundable / Reprint Cases

Defective or damaged items upon delivery
Incorrect quantity or specifications caused by PinasPrint
Severe printing errors not approved by the client

Claims must be reported within 48 hours of receiving the order, with supporting photos or videos.

💡 Approved refunds may be issued as reprints, store credits, or monetary refunds depending on the situation.

3. Shipping Policy

PinasPrint delivers nationwide within the Philippines through trusted courier partners.

3.1 Processing Time

Standard orders: 3–7 business days
Bulk or custom projects: subject to quotation and approval

3.2 Delivery Time

Metro Manila: 1–3 business days
Provincial areas: 3–7 business days

3.3 Shipping Responsibility

Once orders are handed over to the courier, delivery timelines are subject to courier policies and external conditions.

📦 Customers are responsible for providing accurate shipping information. Incorrect addresses may cause delays or additional charges.

4. Contact Information

For inquiries regarding our terms, refunds, or shipping:

PinasPrint
📧 Email: support@pinasprint.com
📍 Address: Padilla (Lower Antipolo City)
📞 Contact No.: (02) 7002 6618